At the height of the pandemic in Kosovo, “e-learning” was touted by policymakers as a way of ensuring all students could receive an education. Did this rhetoric meet reality, especially for groups who are underserved like the Roma, Ashkali, and Egyptian communities? To answer this question, Aaron Spitler spoke to experts in the field of education familiar with the situation on the ground. His report not only identifies the challenges learners faced, it also offers recommendations on how to make “e-learning” more accessible.